Job Description
- Taking briefs in form of media schedules, reviewing and feeding back to media team to clarify any unclear or missing specifications.
- Prepare and brief in work into design team ensuring they have everything required to complete the work.
- Keep digital team up to date regarding production plan, status and upcoming work to ensure all requirements and deadlines are met to a high standard.
- QA of all produced material against brand guidelines and checklists relevant for account and campaign.
- Ensure best practice processes are rigorously adhered to across briefing and sign off procedures (creative and technical).
- Delivery of approved assets according to required specifications.
- Regularly review and provide feedback to clients and account teams and report issues for ongoing and completed projects to ensure ongoing improvements are made to the account.
- Be proactive with day-to-day account decisions.
- Challenge current ways of working/processes to continually make improvements to account.
- Ensure all late briefs or requirements are discussed with all relevant team members before committing to client.
- Be a calm and respected member of the production team.
- Support the business with ad hoc work
- Be aware of activity across other teams with the view to pass on any learnings to your client and share best practice.
- Booking jobs into CMD, keeping on top of statuses and costs and invoicing and logging financial status for account once completed.
- Manage the cost overview for account; time spent versus invoiced and report on that as required.
- Flag any budget issues or cost changes to account team and / or clients as required.
- Ensure team invoicing is completed on a regular basis.
- Ensure team is logging their time against jobs to get a good understanding regarding profit / loss across each campaign.
- Maintain excellent client, external agency and internal team communication ensuring all parties are kept up to date on process status and implications regarding delays.
- Gain trust, authority and respect from the client at all times and strive to exceed their expectations.
- Develop an excellent understanding of the client's business, brand and processes.
- Manage client expectations across all digital work.
- Be the 'technical expert' to client and creative teams regarding what is possible and achievable.
- Be able to act in a professional manner at all times and in stressful situations.
- Attend external client meetings.
- Be aware of the bigger picture of the total account and share best practice with the team and the client.
- Excellent understanding of CMD to ensure all jobs are booked in the correct manner, system is used according to company requirements and as requested for specific accounts.
- Good understanding of adobe flash and digital media across a range of deliverables.
- Full responsibility for all personnel issues including identification of individuals training and development needs, employee welfare and any discipline matters.
- Support team members in the pursuit in delivering the highest standard of service to the client.
- Motivate and encourage the team so that together you strive to achieve client satisfaction in all you do.
- Conflict Management
- Monitoring and measurement of Staff Performance.
Skills Essential:
- Excellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issues
- Ability to juggle numerous tasks at once and deliver all effectively
- Ability to delegate work to achieve a high quality of output and to hit all deadlines
- Ability to coach and develop members of the team
- Experience in digital design, creative adaptation and/or production processes and its costs
- Experience of presenting is essential
- Strong report writing
- Display a good understanding of print, production, repro and digital media, including costs
- Has a full understanding of the invoicing process, mark-ups and charge out rates for each client
- 5+ y of digital project management, preferably in a digital/creative or branded environment
Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
