Freelance CRM Executive - #Freelance #CRM #Executive

Vacancy Title: Freelance CRM Executive - #Freelance #CRM #Executive
Contract Type: Freelance / Contract
Location: London, England
Salary: £200 - £220 per day
Start Date: asaP
REF: EDL139855_1655483293
Contact Name: Evie Darroux
Contact Email:
Vacancy Published: 19 days ago

Vacancy Description

Our client is a leading brand in the hospitality sector. They have a busy marketing team and looking for a freelance CRM Executive to support them for up to 2 months maybe longer. Their offices are in central London and they are working 3 days in the office 2 days remote.

Purpose of the Role
The freelance CRM Executive will be working across all of their brands, utilising their CRM to maximise bookings, repeat visits, gift card sales whilst creating the optimal customer journey. The ideal candidate will be data-driven and thrive working in a very fast paced environment with a work ethic of going above and beyond expectations.


Key Responsibilities

  • Supporting on the creation and optimisation of all email campaigns through a test and learn approach
  • Creation of the best in class on-boarding and lifecycle programmes
  • Supporting on data acquisition, retention and enrichment strategies.
  • Work closely with our guest services team to ensure that customer journeys and website messaging are aligned, continuously improving with customer feedback and test learnings.
  • Daily liaison with our CRM agency to monitor performance of all campaigns, ensuring new projects are progressing and all audiences are refreshed for optimal targeting.
  • Production of weekly and monthly performance reports with key insight and recommendations.
  • Supporting the Senior Digital & CRM Manager with all campaign asset refreshes, working closely with marketing and creative teams.


Experience requirements

  • 2-3 years plus experience within a digital marketing and/or CRM role
  • Knowledge of paid media, acquisition and retention strategies and lifecycle programmes
  • Experience using CMS platforms, top-tier ESP and Google Analytics
  • Excellent verbal and written communication skills
  • Reporting on web and CRM metrics
  • SQL knowledge preferable
  • Ability to multitask and meet tight deadlines
  • Highly numerate, you enjoy working with numbers and have strong excel knowledge

Please send CV stating your day rate expectations

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.