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Client Experience Manager - Super lux fashion brand

Client Experience Manager - Super lux fashion brand

Job Title: Client Experience Manager - Super lux fashion brand
Contract Type: Freelance / Contract
Location: London, England
Industry:
Salary: £200 - £250 per day
Start Date: ASAP
Reference: BBBH139034_1634827100
Contact Name: Dean Cousin
Contact Email: dean@creativerecruitment.co.uk
Job Published: October 21, 2021 15:38

Job Description

Client Experience Manager - Super lux fashion brand needed ASAP.

KEY RESPONSIBILITIES

Client Engagement strategy
* Define the Client Engagement strategy for key commercial moments
* Define the Client Engagement strategy for ad hoc product launches / cross functional projects
* Contribute in building and reviewing the Client Engagement programme (e.g. new segmentation, outreach performance, new feature in the system, defining KPIs, etc)

Development and enhancement of the value proposition
* Develop and plan the Client Engagement value proposition available to stores, in partnership with Marketing, Copy and Training
* Produce monthly portfolio of proposition to stores in the shape of the Client Engagement Pack
* Work in partnership with Retail Activation / Events to enrich the value proposition and find opportunities of stronger partnership and alignment
* In partnership with the Senior Analysts / Performance teams build a solid monthly contact plan where data match value proposition for maximum impact
* Develop and oversee delivery all of Client Engagement tools, such as cards, festive catalogues and any special initiative tool

Implementation of the Clienteling digital tool
* In partnership with IT, UX and the project management team, oversee to the development and launch of the Clienteling digital tool across all stores
* Ensure all business requirements are met and the tool is fit for purpose
* Ensure a smooth implementation into stores and satisfactory user adoption
* Work closely with the Digital team on any future integration

Project management
* In partnership with the Analysts / Performance team and the regional counterparts, Project Manage all Client Engagement monthly and regular operations
* Proactively set a framework for Client Engagement Value Proposition Tracking, in partnership with the Client Engagement senior analyst
* Partners with Training to develop and implement Client Engagement Training
* Supporting the Client and CRM Director in delivering special projects

PERSONAL PROFILE

* Strong analytical background, used to managing complex customer analytics and commercial use of insights
* Marketing experience
* Project Management Experience
* Degree in an analytical discipline
* People Management
* Preferably with Retail Experience
* Great communicator with Influencing skills
* Team Player
* Business Acumen

200 to 250 per day

1 to 3 months contract

Start ASAP

Onsite London 5 days per week

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.